Help Center
How can we help?
Get help with your account, an order, or anything on Noachis that doesn’t look right.
I can’t sign in
Reset your password by email. If your account has been suspended or banned, Account status explains why.
My verification email
Open the link in the email we sent when you signed up. If it expired or never arrived, get a new one (one a minute, up to three an hour), and check your spam folder. Typed the wrong address? Change it in the app, Settings → Email and password: confirming the new one verifies your account.
My date of birth is wrong
You set it once, so it can’t be edited in the app. In the Noachis app, open Help and choose My date of birth is wrong. Support asks for proof (a MyKad, passport or birth certificate, with the last six digits of any ID number covered), then corrects it.
I want to report something
Use Report in the app, right on the video, comment, account, product or LIVE. A person reviews every report, and we never tell anyone who reported them.
I disagree with a decision
Open the notice in the Noachis app to appeal. You can appeal each decision once, and someone who wasn’t involved reviews it.
More help
Find what you need
- Account statusSee why an account was suspended or banned, and how to appeal. No sign-in needed.
- Safety CenterReporting, blocking, private accounts, and what happens after you report.
- PoliciesCommunity Guidelines, privacy, terms and more.
- Contact usReach Astra Platforms, the company behind Noachis, by email or phone.